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CRM and club management

Your customer is not a company. It is a club with six teams and four sponsors.

A generic CRM knows that club will buy 9,000 € from you. It does not know that the senior women’s team carries the insurer’s sponsor centered at 20 × 6 cm and that the junior men’s team carries none. That is what gets produced, and that is what gets lost in an email.

1New leadlimit 5
2Contactedlimit 5
3Needs establishedlimit 5
4Quote sentlimit 7
5Negotiationlimit 10
6Wonbecomes an order

Every column has a limit: if there are seven quotes sent with no answer, the problem is not a shortage of leads. And a stalled opportunity flags itself — «14 days in this column», «no next action».

What no generic CRM does

Compare the date you promised with your factory’s real lead time. If the process takes 25 days and 2 are left, the opportunity tells you before you accept it.

And the record of each club

  • Rates · which products exist for that club and at what price, visible in its store or only to the club.
  • Teams and sponsors · which garment each team wears and which sponsor goes where, with its placement and its measurements.
  • Sales calendar · the buying and delivery waves, general or customized for that club.
  • Its logo and its details · where production happens, not on somebody’s computer.
Teams and sponsors of a club in the platform
What each team wears and where each sponsor goes. A team with no sponsor is flagged with a checkbox, not with an email.

The real cost

What every garment costs, size by size

Every product inherits its materials and its operations from its pattern, and the cost is worked out for every size. Change a fabric price and the whole catalog is recalculated.

Home jersey, men's10-CAM64 · CD Ribera
ItemXSSMLXL2XL3XL4XL
Materials
Interlock fabric2,622,843,053,273,483,703,914,13
Trims0,220,220,220,220,220,220,220,22
Operations
Artwork layout · 60 min0,430,430,430,430,430,430,430,43
Printing · Plotter A · 2.14 min0,460,460,460,460,460,460,460,46
Laser · 1.13 min0,240,240,240,240,240,240,240,24
Sewing · 0.96 min0,470,470,470,470,470,470,470,47
Cost4,444,664,875,095,305,525,735,95

Swipe the table to see all eight sizes →

A 4XL costs 1.51 € more than an XS, and almost all of it is fabric. If you sell both at the same price, you know exactly what that decision costs you.

Combined processes

The lead time is set by the longest branch, not by the sum

A three-fabric sweatshirt is not one process: it is three running in parallel that meet at assembly. Sublier plans them as branches and waits for all three.

T1 Fabric 4 · sublimated

Artwork layoutAvailable
Lay out RIPWaiting
Printing · Plotter BWaiting
CalenderWaiting
Laser 1Waiting

T2 Fabric 3 · sublimated

Artwork layoutAvailable
Lay out RIPWaiting
Printing · Plotter AWaiting
CalenderWaiting
Laser 1Waiting

T3 Fabric 2 · dyed

MarkedAvailable
CuttingWaiting

Dyed fabric is not printed: it arrives with its color already in. Two steps and then it waits.

Final trunk Sewing and packing · waits for all three branches 30 units · OT-0003

And when a center fills up, the order drops to the alternative one by itself. If even then the date does not fit, the system warns you in advance — not on delivery day — and puts both ways out on the table: a new date, or the overtime it would take to hit the date you promised.

Traceability

Every garment belongs to someone, and the system knows it

As soon as the club closes its collection, every unit gets its unit ID: size, number and name in one code. It is scanned at cutting, at the press and at the box. Whoever is at the station sees the garment, not a row in a spreadsheet.

And if something goes wrong, it is flagged as a rework right there. Nothing is lost: that garment is redone, not the whole order.

10-001-LEO MARTÍNEZ GÓMEZPending
Printfile
Reference10-CAM64CD Ribera · Home jersey, men's
SizeXL
Number22
NameLEO
PatternCAM64-H · men OrderWEB-0001 Prod. orderOT-0001 CustomerCD Ribera
✓ Complete ⚠ Rework

Reworks and reprocessing

The piece is redone, and the data stays

At the station there are only two buttons: if the garment is good, Complete; if not, Rework, with the reason and which parts failed. Sublier flags the issue on those garments, blanks out only the pieces that failed and sends them back to the print queue. Anyone gets that far. What changes is that those reworks group themselves to be redone in a batch, that you know why they keep happening and that the extra minutes and euros come off the order's margin — not off a hunch at the end of the month.

✓ Complete and it shows at the station

Laser 10 / 4 completedLive
10-001LEO MARTÍNEZ GÓMEZXLPending
10-002ÁLVARO DÍAZ MORENOMPending
10-003MARÍA LÓPEZ SANZSPending
10-004SARA NAVARRO GILLPending

Every unit is scanned and closes itself. Nobody writes anything down on a sheet.

⚠ Rework and you mark what failed

New rework10-004-SARA NAVARRO GIL

Reason

Fabric crease Banding Wrong personalization

Part

Front Back Left sleeve Right sleeve Complete

Those two pieces are left blank and go back to the print queue. The rest of the printfile is untouched.

Save reworkreprinting 0 pieces, not the garment
Reworkspending today Close today's reworksReplan allFull Excel
21Reworks
168min · est. reprocessing time
37,80€ · est. reprocessing cost
Unit IDProd. orderFabricSizeError typePartReprocessingOperator
10-004OT-0001White interlockLBanding FrontRight sleevePartiallaser1
10-027OT-0001White interlock2XLFabric crease CompletePartiallaser2
30-022OT-00035211 whiteSWrong personalization BackPartiallaser2

Redoing only the marked pieces comes to 1.80 € and 8 minutes per garment. Redoing the whole garment is 5.30 €.

They group and replan themselves

The reworks of the day do not go one by one. They go into the next print batch together, grouped by fabric and process like any other order, and the system reassigns the center and the date. Nobody stops the production line for one garment or redoes it by hand at the end of the shift.

You know why they happen

Banding48 %
Fabric crease29 %
Wrong personalization23 %

Every rework has a reason, a part, a workstation and an operator. At the end of the month white interlock accounts for 61 % of all banding: that is a purchasing decision, not a suspicion.

You know what margin they eat

32,4 %budgeted margin
30,7 %real margin with reprocessing

The minutes and the euros of reprocessing are added to the order's real cost. The margin you see is the one left after the errors, not the one in the quote — and when you bring them down a point, the factory keeps that point.